Returns & Refunds

Last Updated: December 19, 2025

At Submersible Systems, we stand behind the quality of our dive safety equipment. We want you to be completely satisfied with your purchase. If you need to return a product, we've made the process simple and straightforward.

30-Day Return Window

We accept returns of unused and unopened products within 30 days of purchase for a full refund. Products must be:

  • In original, unopened packaging
  • In resalable condition (no signs of use or wear)
  • Include all original accessories, manuals, and documentation
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

To initiate a return, please contact our customer service team:

Email: info@submersiblesystems.com
Subject Line: "Return Request – Order #[Your Order Number]"

Please include in your message:

  • Your order number
  • Product(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

We will respond within 1-2 business days with return authorization and detailed shipping instructions.

Return Shipping Costs

We Cover Shipping When:

  • Manufacturer defects – Product arrived damaged or defective
  • Fulfillment errors – We sent the wrong item or incorrect quantity
  • Quality issues – Product does not meet our quality standards

In these cases, we will provide a prepaid return shipping label at no cost to you.

Customer Pays Shipping When:

  • Change of mind or no longer needed
  • Ordered incorrect product or size
  • Other non-defect related returns

You are responsible for return shipping costs unless otherwise agreed with our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.

Refund Process

Once we receive and inspect your return, we will:

  1. Inspect the product – Verify it meets return conditions (unused, original packaging, resalable)
  2. Send confirmation – Email you to confirm we've received and approved your return
  3. Process your refund – Issue refund to your original payment method within 5-10 business days

No restocking fees apply to approved returns.

Note: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

If you need to exchange a product for a different size, model, or configuration, please contact us. We'll help facilitate the exchange and provide guidance on the fastest way to receive your replacement item.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned once opened or used:

  • Regulators or breathing apparatus that have been pressurized or submerged
  • Products with broken seals or tampered packaging
  • Custom-ordered or personalized items
  • Clearance or final sale items (marked as non-returnable at time of purchase)

If you receive a defective product in any of these categories, please contact us immediately. We will work with you to resolve the issue.

Damaged or Defective Products

If your product arrives damaged or defective:

  1. Do not use the product – For your safety, do not attempt to use damaged dive equipment
  2. Document the issue – Take photos of the damage and packaging
  3. Contact us immediately – Email info@submersiblesystems.com with photos and order details
  4. We'll make it right – We will send a replacement or issue a full refund, including return shipping

Warranty Information

All Submersible Systems products are covered by our manufacturer warranty. For warranty claims or service issues that arise after the 30-day return window, please refer to the warranty documentation included with your product or contact us for assistance.

International Returns

International customers are responsible for return shipping costs and any customs fees or duties. Please contact us before returning international orders to receive specific instructions and ensure the most cost-effective return method.

Refused or Undeliverable Packages

If you refuse delivery or a package is returned to us as undeliverable due to an incorrect address, you will be responsible for the original shipping costs and any return shipping fees. A refund will be issued for the product cost only, minus shipping charges.

Questions?

If you have any questions about our returns and refunds policy, please don't hesitate to contact us:

Submersible Systems
Email: info@submersiblesystems.com
Website: submersible-systems.myshopify.com

We're here to help ensure you have a positive experience with our products and service.