Shipping Policy

Last Updated: December 19, 2025

At Submersible Systems, we work hard to get your dive safety equipment to you quickly and safely. Here's everything you need to know about our shipping process, timelines, and policies.

Processing Time

Same-Day Shipping

Orders received before 12:00 PM Pacific Time (PT) on business days will ship the same day, provided the product is in stock and payment has been verified.

Next-Day Shipping

Orders received after 12:00 PM Pacific Time (PT) will be processed and shipped the next business day.

Business Days

Orders are processed and shipped Monday through Friday only. Orders placed on weekends or holidays will be processed on the next business day.

Note: Processing times may be extended during peak seasons, holidays, or promotional periods. We will notify you if any delays are expected.

Shipping Methods & Rates

We offer several shipping options to meet your needs:

Domestic Shipping (United States)

  • Standard Shipping (5-7 business days) – Most economical option
  • Expedited Shipping (3-5 business days) – Faster delivery
  • Priority Shipping (2-3 business days) – Quick delivery for urgent orders
  • Overnight/Express (1-2 business days) – Fastest option available

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.

International Shipping

We ship to select international destinations. International shipping times vary by country and customs processing, typically ranging from 7-21 business days. International customers are responsible for:

  • All customs duties, taxes, and fees
  • Providing accurate customs information
  • Compliance with local import regulations

European Union customers: If you require ISO-marked cylinders for regulatory compliance, please select this option at checkout or contact us before ordering.

Free Shipping Offers

We periodically offer free shipping promotions on qualifying orders. Free shipping offers:

  • Apply to standard shipping only (upgrades available for additional cost)
  • Are valid for domestic U.S. addresses only (unless otherwise specified)
  • Cannot be combined with other promotional codes
  • May have minimum order requirements

Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email with tracking number
  • Carrier information (USPS, UPS, FedEx, etc.)
  • Estimated delivery date

You can track your package using the tracking number provided. If you have questions about your shipment, please contact us at info@submersiblesystems.com.

Delivery Timeframes

Important: Shipping and transit times are estimates only and are not guaranteed. Actual delivery times may vary due to:

  • Carrier delays or service disruptions
  • Weather conditions or natural disasters
  • Customs processing (for international orders)
  • Incorrect or incomplete shipping addresses
  • Remote or rural delivery locations
  • Peak shipping seasons (holidays, sales events)

We encourage you to order in a timely fashion to avoid delays caused by shipping, product availability, or unforeseen circumstances.

Shipping Restrictions

Due to the nature of our products (pressurized cylinders and dive equipment), certain shipping restrictions may apply:

  • Some carriers may have restrictions on shipping compressed gas cylinders
  • Hazardous materials regulations may apply to certain products
  • International shipments must comply with destination country regulations
  • P.O. boxes may not be accepted for certain items

If your order is subject to shipping restrictions, we will contact you to arrange alternative shipping methods.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for:

  • Delays or non-delivery due to incorrect addresses
  • Packages returned due to failed delivery attempts
  • Additional shipping charges for address corrections or reshipment

If you need to update your shipping address, please contact us immediately at info@submersiblesystems.com. Address changes cannot be made once the order has shipped.

Lost or Damaged Shipments

Lost Packages

If your tracking shows the package as delivered but you have not received it:

  1. Check with neighbors or building management
  2. Verify the delivery address on your order confirmation
  3. Wait 24-48 hours (sometimes carriers mark packages as delivered early)
  4. Contact the carrier directly using your tracking number
  5. Contact us if the package cannot be located after 48 hours

Damaged Packages

If your package arrives damaged:

  1. Do not refuse the package – Accept delivery and note damage on carrier receipt
  2. Document the damage – Take photos of the box and contents
  3. Contact us immediately – Email info@submersiblesystems.com with photos and order details
  4. Do not use damaged equipment – For your safety, do not use damaged dive safety equipment

We will work with you and the carrier to resolve the issue and send a replacement or issue a refund.

Bulk or Large Orders

For bulk orders, wholesale inquiries, or special shipping arrangements, please contact us directly:

Email: info@submersiblesystems.com
Subject Line: "Bulk Order Inquiry"

We can provide custom quotes for large orders and may offer discounted shipping rates.

Military & APO/FPO Addresses

We proudly ship to U.S. military addresses (APO/FPO/DPO). Please note:

  • Shipping times may be longer than domestic addresses
  • Some expedited shipping options may not be available
  • Tracking may be limited once packages enter military postal system

Contact Us

If you have questions about shipping, need to check on an order, or require special shipping arrangements, please contact us:

Submersible Systems
Email: info@submersiblesystems.com
Website: submersible-systems.myshopify.com

Our customer service team is available Monday through Friday to assist you.